Support

For help with Sumus on the web or in the Sumus app, email support@sumus.im. Write from the email address you sign in with, and tell us which space and which conversation the question is about. Do not send us your sign-in codes or full payment-card details.

Account

Sumus has no passwords. When you sign in with your email address, we email you a one-time code. If the code does not arrive, check your spam folder and ask for a new one.

To delete your account, open your profile in the Sumus app, or the security settings on the web, and choose Delete account. Before you can do so, you must transfer or delete each space you own that other people use. Your account is closed at once, and we delete it within 30 days and confirm by email. See section 10 of the Privacy Policy for details.

Billing

Questions about subscriptions, credits, charges, or refunds go to the same address. The Terms of Service describe how payments and refunds work.

Privacy and security

To report a security issue or ask about your personal information, email support@sumus.im. The Privacy Policy explains what we collect and the requests you can make.