Sumus

Privacy Policy

Last updated: September 21, 2026

This policy explains how Sumus collects, uses, and handles personal information when providing the Service. Please read it together with our Terms of Service.

1. Information we collect

  • Account information: Your name, email address, and information needed to sign in.
  • Service content: Messages, files, task instructions, and related outputs, along with information needed for your tasks from services you authorize.
  • Billing and support information: Plans, orders, payment records, and information you provide when contacting us. Payments are handled by a payment service provider; Sumus does not store full card numbers or card security codes.
  • Usage information: Device and browser information, IP addresses, page visits, and interactions with the Service.

2. How we use information

We use this information to provide and improve the Service, run AI tasks, manage accounts and subscriptions, process payments, respond to support requests, understand usage and advertising effectiveness, prevent abuse, and meet legal obligations.

3. Sharing information

To provide the Service, we share relevant information with service providers that support computing, models, storage, payments, analytics, and customer support. When you collaborate or connect external services, related content is also shared according to your actions and authorization.

We may also disclose necessary information to comply with legal requirements, protect legitimate rights, or in connection with a business transfer, subject to applicable protections.

4. Cookies and usage analytics

We use cookies and similar technologies to keep you signed in and remember preferences. Usage analytics and interaction replay help us improve the product experience and measure advertising effectiveness.

You can manage cookies through your browser. Restricting some cookies may affect sign-in or other features.

5. Retention and your choices

We retain information as needed to provide the Service, manage billing, and meet legal obligations.

You can manage information through your account settings or contact support@sumus.im to exercise your rights under applicable law, including requesting access, correction, deletion, or a copy of your personal information, objecting to or restricting certain processing, or requesting account closure. Where processing relies on your consent, you can withdraw it without affecting the lawfulness of earlier processing. You may also complain to the relevant supervisory authority.

We may need to verify your identity, and some records may be retained to meet legal requirements.

6. Updates and contact

We will publish policy updates on this page and notify you of material changes where required by applicable law.

For privacy questions or requests, contact support@sumus.im.